My Work

Instructional Technical Support Coordinator, Online Learning

Tulsa Community College

9/2021 to present

  • Provide technical support for faculty and staff using Blackboard (learning management system)
  • Migrated knowledge base to new support ticket system
  • Write, edit, and organize knowledge base articles


Hope Unitarian Church

8/2018 to 5/2021

My job fell between the Unitarian Universalist Association's official descriptions of "Congregational Administrator" and "Office Administrator."

  • Managed all office procedures, including facilities, scheduling, purchasing, etc.
  • Interacted with church members, visitors, and the public to provide information about services, events, programs, and policies
  • Supported minister and other staff in planning and preparing services, programs, and events
  • Compiled, wrote, edited, formatted, and distributed publications, including a weekly and a monthly newsletter; posters and flyers for church events; programs for special events; bulletins for church services and other events, such as memorial services (Microsoft Word, Publisher, PowerPoint)
  • Served as administrator for Realm church management system, including: managing permissions for staff and other users; training staff to use Realm; troubleshooting; implementing new features as they become applicable; collecting membership data; running reports based on standard and custom queries (e.g., standard membership reports and queries with specific criteria); collecting and analyzing giving data; customizing and generating giving statements
  • Supported minister, staff, and church members in setting up and using technology, including hardware, software, and services (such as and Constant Contact). Make decisions about technology purchases and implementation (for example: researched, purchased, and implemented the Microsoft for Nonprofits program; currently migrating web presence and email to a new host, and all publications from Constant Contact to Mailchimp)
  • Managed church social media and web presence, including maintaining and customizing a WordPress website (from a theme developed by the UUA)
  • From March to August 2020, edited and produced pre-recorded videos for the Sunday service. Moderated Zoom services and meetings.
  • Used Photoshop and/or Canva to create graphics for social media, web, and print
  • Redesigned and refreshed all regular publications (newsletters, orders of service, etc.) to have a consistent visual identity
  • Customized and improved an Excel spreadsheet for the weekly deposit, using data validation and formulas to provide multiple checks throughout the data entry process and ensure accuracy
  • Co-managed a part-time Technology Assistant
  • Managed facility rentals
  • Managed building maintenance and upkeep, from hiring contractors to taking care of plants and wildlife

Freelance Copyeditor/Proofreader

January 2015 to August 2018

I copyedited and proofread materials for clients (mostly books and reports for O'Reilly Media). Worked with authors, editors, and production staff to mark up manuscripts for production.

Here are some examples:

  • CSS Pocket Reference, by Eric A. Meyer
  • SVG Animations, by Sarah Drasner
  • A series of small books that became chapters in CSS: The Definitive Guide, by Eric A. Meyer and Estelle Weyl:
    1. Table Layout in CSS
    2. Grid Layout in CSS
    3. Transitions and Animations in CSS
    4. CSS Floating
    5. Padding, Borders, Outlines, and Margins in CSS
  • Think Perl 6, by Laurent Rosenfeld
  • Creating Web Animations, by Kirupa Chinnathambi
  • Tragic Design, by Jonathan Shariat
  • CSS Refactoring, by Steve Lindstrom
  • Ten Steps to Linux Survival, by James Lehmer
"Robust" Proofreading
  • CSS: The Missing Manual, by David Sawyer McFarland
  • Photos for Mac and iOS: The Missing Manual, by Lesa Snider

For a more complete list, see my list on LibraryThing.

Linux Consultant (contract; occasional)

OU-Tulsa Schusterman Library

  • Maintained legacy applications on CentOS server (Open Conference Systems)
  • Consulted with department on choosing new web host and migrating website
  • Assisted staff during emergencies such as campus-wide systems outage and website crashes

Technical Consultant (volunteer)

Communications in Information Literacy

  • Installed Open Journal Systems (OJS), an open-source content management system for publishing online scholarly journals
  • Maintained OJS; assisted with migration to new hosted platform
  • Assist authors, editors, and readers with technical issues

Part-time Temporary Assistant Computer Systems Specialist

Petroleum Abstracts

  • Processed electronic journal articles for indexing in Petroleum Abstracts database
  • Wrote shell scripts to facilitate workflow
  • Created physical CD archive to preserve all issues of Petroleum Abstracts

Instructional Support Specialist/Educational Technology Specialist

Science and Engineering Node Services, University at Buffalo

  • Provided direct support to faculty, staff, and students in person, on the phone, and via email; used Request Tracker to track and report support tickets
  • Created and maintained websites, using XHTML, CSS, PHP, and MySQL; wrote and edited web content
  • Set up web space for users and performed other minor server administration (Solaris 8/Apache)
  • Consulted with users and assisted in creating and maintaining their websites, using a variety of technologies, including WordPress, Movable Type, Dreamweaver, Contribute, and others